March 15, 2019
Over 40% of all companies who use a chatbot are small businesses with 1-10 employees, according to a survey conducted by ThinkRelay.com.
Successful chatbots personalize customer experiences by using machine learning processes, over time, to understand the nuances of each user’s requests. The ability of Artificial Intelligences to provide these personalized responses results in improved customer experience.
However, chatbots also bring up greater risk:
If your business is considering using chatbots for communications with your prospects and customers, please contact ARM Insurance to discuss the type of insurance coverage you will need to protect yourself, your business, and your customers.